Shallow Thoughts

One thing I've noticed we do a LOT of at HubSpot is making indirect requests of people.  What is an indirect request (other than the bane of my existence)?  It's when you say something like "I wonder what this report would look like if we cut the data by Product Tier" or "I wish we'd create a process to better manage this lead handoff" or "Someone should dig into the drop in email open rates last week."  Or, of course, "Will no one rid me of this meddlesome priest?"  These are all requests, that take time and effort, and that require prioritization against other tasks.  But actually asking for these things to be prioritized inherently means deprioritizing something else - and those convos are generally long, and hard, and pretty annoying.